The most successful businesses are those that are always seeking to improve what they offer—oftentimes, taking a successful element and simply making it more efficient to deliver. In the past, this basically meant that businesses needed to have their employees work more quickly. However, today’s improved technology and the automation that it makes possible have delivered a much more consistent option.
Automation is the strategy that many modern solutions incorporate to assist them in being more productive. Basically, rather than relying on the user to carry out a (usually rote, but necessary) task, software kicks in to activate the process without any additional input. As our technology has improved, the capabilities that these solutions offer have increased and allowed greater and greater processes to be automated.
As you can imagine, this helps businesses see a better return by optimizing how their time is spent, freeing up their employees to work on revenue-generating tasks.
While automation has been credited with eliminating jobs from workplaces, this is an overly specific exaggeration and does little justice to its actual capabilities. Most times, the kind of tasks that are being automated are the kind that—while necessary—still aren’t the most effective way that a member of your team could spend their time.
Look at it this way: would you rather an employee do everything manually, or would you like them to do more that helps make the company money as all their tasks that didn’t generate incoming cash flow were seen to?
If applied in this way, automation can be beneficial to your entire company… including your workforce. With benefits to be had to consistency, efficiency, and overall job satisfaction, it really is no wonder that automation has seen the growth it has.
Here are just a few simple ways that your business could see its benefits:
How much time does your team spend answering the same questions or answering calls that just need to be routed to someone else? While each interaction may only take moments of their time, these moments can really add up. Automated customer support solutions, like chatbots equipped to handle frequently asked questions and phone system directories can help eliminate the time spent routing calls and messages, allowing your team to get back down to business.
One of the biggest strengths that your employees can bring to the table is the knack for finding easier and simpler ways to accomplish their tasks. However, this strength can also backfire into a considerable weakness if the shortcut doesn’t meet certain prescribed compliance requirements that an industry could be beholden to. Deploying automated solutions allows you to set a compliant process to be carried out automatically, eliminating the need for your team to “get creative” in how they do things.
With so many parts involved in a business, all moving in tandem, keeping in touch with the right people can be interpreted as a challenge—especially to an outsider looking in. Automation can be used in these cases to not only help those who reach out to the business receive the information they need; these solutions help your internal team members avoid being interrupted as much as possible.
In this way, automation could conceivably help you add on to your team, the capital you save being invested in a new member to help boost your operations even more.
Don’t be surprised to see even more tasks become automated very soon, and don’t be surprised to see relatively few jobs lost because of it. To find out more about automating some elements of your own processes, give us a call today at 800-750-4OBS (4627).