Out of the Box Solutions Blog

Chatbot Technology is Improving for Business Applications

Chatbot Technology is Improving for Business Applications

Chatbots aren’t an unfamiliar technology. These artificially intelligent constructs are becoming more and more prevalent, especially with the rise of virtual assistants in recent years. Now, with an example of this technology residing in most new devices, it becomes important to consider what it could mean for businesses as this trend continues in the future.

Business Applications of Chatbots
Nowadays, there’s an example of a chatbot for each of the big players in technology and software development. Microsoft has Cortana, Apple has Siri, and Google has its Assistant. However, there are other examples that can be seen increasingly more often.

For example, many industries are increasingly using chatbots to handle basic processes. Amtrak has Julie, a chatbot that assists prospective passengers with navigating the Amtrak website and booking their seats. Capital One offers Eno, a chatbot that assists cardholders via text message. Gartner anticipates that, by 2020, chatbots will handle 85 percent of customer service interactions, and by 2021, chatbots will receive more financial focus than traditional mobile app development will from over 50 percent of enterprises.

Streamlining Repetitive Tasks
This only makes sense, when one considers how much time can be saved by transferring the responsibility for repetitive, rote tasks to bots. By freeing up the schedules of free-thinking employees, they are able to devote more time to innovating and producing for your company.

In a business-to-business environment, chatbots can be used to augment lead generation and to help manage the scheduling within a company, again, handling the tasks that require repetition and allowing attention to be directed to concerns and processes that require a human touch. Before long, we should also start to see chatbots that are capable of handling even some of these tasks as well, including invoicing and placing orders--provided that the chatbot can integrate with your other enterprise systems. We can assist you in assuring that your chatbot is capable of these integrations.

Chatbot Concerns
Of course, the technology behind chatbots is still a work in progress. In 2016, Mark Zuckerberg built a personal AI that he named Jarvis. He could interact with Jarvis through his phone or computer and manipulate connected devices. However, in a demo for a reporter, Jarvis required some commands to be repeated, and certain regulations and safety measures make it so that some of Zuckerberg’s desired functions required a bit of tinkering to be accessible.

Microsoft provided another example of the limitations of chatbots with the infamous Twitter chatbot Tay. Tay was a chatbot that would learn through its interactions with users, who would interact with the bot by tweeting to it. Of course, the Internet being what it is, users began flooding the impressionable bot with inflammatory and derogatory input. As a result, Tay went from stating how cool humans are to sympathizing with Adolf Hitler in a matter of hours. Of course, it didn’t help that users were able to put opinions into Tay’s mouth by simply telling the bot to repeat after them.

Despite these speedbumps, there is no denying that chatbots are an increasingly useful technology that can provide a business with the resources to attend to repetitive tasks. How would you make use of a chatbot? Let us know in the comments!

Are You Exposing Your Data by Using Public Wi-Fi?
Why Your Business Needs Email Encryption
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, December 13 2018

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Best Practices Technology Business Computing Network Security Tech Term User Tips Internet Privacy Cybersecurity Productivity Smartphones Communication Microsoft Efficiency Browser Hardware Email IT Support Cloud Malware Android Mobile Device Data Backup Google Wi-Fi Network Passwords Small Business Windows 10 Data recovery Data Business Management IT Services Communications Managed IT services Applications Users Ransomware Backup Saving Money Mobile Devices Business Employer-Employee Relationship Hosted Solutions Wireless Information Internet of Things Software VoIp Marketing Networking Cloud Computing Outsourced IT Innovation Workplace Tips Business Intelligence Collaboration Social Media Managed IT Services Blockchain Data Management Compliance Computers Cortana Tech Terms Save Money BDR Automation Gmail Remote Monitoring and Management Artificial Intelligence Microsoft Office Hackers Connectivity Virtual Assistant Analytics Wireless Charging Managed IT Service Apps Patch Management Cost Management Remote Computing Bandwidth Virtualization VPN Managed Service Computer Streaming Media WannaCry Server Management Office Plug-In Wireless Internet Database Voice over Internet Protocol Big Data Server Update Environment Edge Virus Telecommuting GDPR Government PowerPoint Inventory Unified Communications HP Tip of the week Websites Internet Explorer Settings Knowledge Office 365 Touchscreen Backup and Disaster Recovery Downloads HIPAA Content Filtering Proactive IT Help Desk Cybercrime Phishing Sports Comparison Outlook e-waste G Suite Antivirus Data Protection RAM Document Management Telecommute User Tip Safety Threat IT budget Telephony Microsoft Office 365 Hard Drives Trends Hard Drive Business Continuity Tactics Holiday Physical Security Data Breach Lead Generation Network Attached Storage Specifications Profitability disposal Bring Your Own Device Staff Workers Storage Miscellaneous Mobile Security Microsoft Teams Paperless Office Smartphone Reporting Printing Battery Voice over IP Access Control SSD A.I. Processors Gadgets Upgrade eCommerce Laptop Sales Dark Web Password Amazon Eliminating Downtime Value Hybrid Cloud Millennials Operating System Company Culture Digital Data loss Medical IT Dongle Paper Authentication Facebook Movies Vulnerability Machine Learning Analysis Certification Maintenance Online Shopping Tablet Error Technology Tips Conferencing BYOD Cables Business Technology Troubleshooting Managing Stress Spam SaaS Ink IT Management Authorization Twitter Spyware Router Excel Quick Tips Disaster Recovery Regulation Alert Printers