Out of the Box Solutions Blog

Out of the Box Solutions has been serving the Michigan area since 2002, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses

Your Computer Might Be Sharing Data with its Manufacturer

Your Computer Might Be Sharing Data with its Manufacturer

It is our hope that you are aware of how much of a risk spyware can pose to your business. Your business generates, collects, and leverages truly considerable amounts of data each day that is intended for your business only. While spyware that is introduced by a hacker is clearly a bad thing, what if the manufacturer of the device installed a program that pulled data from your machine?

Well, if you have a desktop workstation or laptop that was produced by HP, there’s a good chance that it is happening to you right now.

It appears that a software, called HP Touchpoint Analytics, had been bundled in with a Windows Update. This software is a part of the larger HP Touchpoint Manager and sends HP an unknown cache of data from the device on a daily basis. According to HP, this is to help relieve “time-consuming tasks of device support and lifecycle management.”

While this may sound like a beneficial service, it still doesn’t explain why HP doesn’t ask for permission to install it.

If you would rather not have a program like this on your business devices, sharing an unknown data sample with HP, it is fortunately simple enough for IT to uninstall. All they have to do is check the Windows Services interface for “HP Touchpoint Analytics Client,” disable it, and uninstall it from your installed programs list.

If your IT team needs assistance in adding this to their other responsibilities, Out of the Box Solutions is here to help. Give us a call at 800-750-4OBS (4627) to learn more about how we can give your internal IT resources a helping hand.

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Thursday, 24 May 2018

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